Shipping & Delivery

1. Order Processing

Once an order is placed, you will receive an order confirmation by email.

Orders are processed within our stated business processing timeframe.

Dispatch times and delivery estimates must be displayed at checkout.

2. Delivery Locations

We currently offer delivery to the locations enabled at checkout.

Any geographical restrictions will be displayed before an order is placed.

3. Delivery Costs

Delivery costs are calculated and displayed at checkout.

If free delivery promotions are available, the qualifying order value and applicable conditions will be clearly displayed.

4. Delivery Timeframes

Estimated delivery times are provided during checkout.

These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

5. Tracking

Where tracking is available, customers will receive tracking details once their order has been dispatched.

6. Delayed Or Missing Orders

If your order has not arrived within the estimated delivery timeframe, contact us at support@thatdivinefeminine.com.

We will investigate the delivery and work towards an appropriate resolution.

7. Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If you notice an error, contact us as quickly as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

8. Damaged Deliveries

If your order arrives damaged, please contact us with your order number and photographs of the damage.

We will assess the issue and arrange an appropriate replacement or refund where applicable.

9. Contact

support@thatdivinefeminine.com.

IMPORTANT: Leave dispatch times, courier details and delivery prices editable until the fulfilment arrangements are confirmed.