Returns & Refunds

1. Your right to cancel

For most online purchases, UK consumers can notify us that they wish to cancel within 14 days of receiving goods, without providing a reason. Where goods from one order arrive separately, the applicable cancellation period normally runs from receipt of the last item. You normally then have a further 14 days after notifying us to return them.

Send a clear cancellation request to support@thatdivinefeminine.com, including your name, order number and the items concerned. You do not have to use a particular form. Please ask us for the confirmed return address; the incomplete business address shown here should not be used to post goods.

2. Sealed tea and hygiene exceptions

A cancellation exception may apply to sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. This is not a blanket exclusion for all tea or food. If a particular product qualifies, we will explain the exception before purchase. Please keep sealed products sealed while deciding whether to return them.

Opening a seal does not remove your rights if goods are faulty, damaged, misdescribed or otherwise fail to meet the required standards.

3. Returning an order

Contact us before posting so we can provide the correct instructions and verified return address. Pack the goods securely and retain proof of posting. For change-of-mind cancellations, you may be responsible for the direct return cost only where we have informed you of that before purchase. Any deduction for diminished value must be permitted by law and relate to handling beyond what is necessary to inspect the goods.

4. Refund timing and delivery charges

For a valid cancellation, refunds are normally made within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. We may withhold reimbursement until one of those events occurs where permitted. Refunds use the original payment method unless otherwise agreed without extra fees.

A cancellation refund includes the cost of our least expensive standard outbound delivery, where applicable. Additional costs from choosing a premium delivery service need not be refunded. Partial returns and statutory exceptions are assessed according to the circumstances and applicable law.

5. Faulty, damaged or incorrect goods

Contact us as soon as you notice a problem with your order number and a description. Photographs can help us investigate but do not replace or remove your statutory rights. UK consumers generally have a short-term right to reject goods that do not meet the required standards within 30 days, subject to the law and the nature of the goods. After that, repair, replacement, price reduction or a final right to reject may be available as the law provides.

We will cover reasonable return costs for faulty or incorrect goods where required, and agree an appropriate remedy. Do not consume a product you believe to be unsafe.

6. Before publication

This page completes the returns section that was cut off in the supplied brief. The business must confirm its return address, product seals and cancellation exceptions, practical return process and fulfilment arrangements, and review the policy before publishing.